For Life-Threatening Emergencies Call 000

© 2020 Potts Point Family Medical Practice

Practice Policies: 

 

Privacy and Medical Information

  • Any information provided by you in relation to your medical condition is always treated with the strictest confidentiality by all staff of the practice

  • From time to time you may be asked to confirm your identity or clarify your details in order for us to assist you fully without compromising your privacy

  • All medical records, including electronic records, are held securely and in medical confidence

  • Electronic record transmissions, including My Health Record, meet the strict standard of security required to maintain patient privacy

  • You can download our full privacy policy here

Email communication

  • Emails containing medical information directly from patients is discouraged

  • From time-to-time the practice will send you email communication on the email address you supply us

  • Such communication encompasses appointment reminders as well as recalls and reminders regarding your medical care

  • If you do not wish to receive such communication, you may indicate to our receptionists or doctors in person or in writing that you opt-out of this service

  • Emails sent and received by the practice are not encrypted/secure and therefore the information sent may be compromised

  • By sending or asking for information to be sent to you by email, you understand that your information is not encrypted/secure and accept the risk that it may be compromised

SMS Short Message Service communication

  • From time-to-time the practice will send you SMS communication on the mobile telephone number you supply us

  • Such communication encompasses appointment reminders as well as recalls and reminders regarding your medical care

  • If you do not wish to receive such communication, you may indicate to our receptionists or doctors in person or in writing that you opt-out of this service

 

Special Needs and Circumstances

  • Sometimes you may require additional assitance or special attention.  Please do not hesitate indicating to our receptionists if you have any special needs, cultural requirements or would simply be more comfortable waiting in a more private area

 

Results, Referrals and Prescriptions

  • Medical documentation, including certificates are important, legal documents.  They are available only if you are present for consultation with a doctor on the date of issue

  • Your doctor prefers that you attend the practice to see them for any results scripts, referrals and any renewals

 

Safety, Security and Conduct

  • Violence and antisocial behaviour are not permitted nor tolerated on the premises.  If you become aware of any security risk or imminent danger, advise a staff member immediately

 

Communicable Disease Prevention

  • Not all patients in the practice are immunised or aware that they have or may be carrying an infectious disease

  • To minimse the spread of any infection please be mindful of personal hygeine whilst in the practice and make use of hand washing and sanitising facilities on the premises

  • Also be aware of any public health warnings posted on notice boards

 

Emergencies and Alarms

  • All consulting and staffed areas are fitted with emergency call buttons for any urgent responses.  The premises is also fitted with fire alarms and emergency power

  • In the event of an emergency please promptly follow staff instructions

 

Feedback and Complaints

  • We appreciate feedback and are always seeking to improve the quality of health care and services that we provide

  • Please feel free to raise an issue of concern with your doctor or receptionist

  • If you feel uncomfortable doing this, there are external avenues for addressing any concerns you may have

  • The NSW Health Care Complaints Commission can be contacted on 1800 043 159

Your Rights & Responsibilities

Access

  • You have a right to access timely and quality care from you GP.

  • You have a responsibility to notify your practice if you are unable to attend, of any changes to your contact details, and understand you may need to wait for attention if your GP is attending to other patients.

Safety

  • You have a right to a safe, secure and protective healthcare environment.

  • You have a responsibility to provide your GP with as much information as possible, agree upon and follow a management plan, and let your GP know about any changes in your medical condition.

Respect

  • You have a right to a general practice environment that respects your healthcare needs.

  • You have a responsibility to treat practice staff and other patients in a fair and polite manner.

Communication

  • You have a right to an open two-way communication partnership with your GP.

  • You have a responsibility to let your GP know about your needs and be as open and honest about your issues as you can.

Participation

  • You have a right to be included in decisions and choices about your care.

  • You have a responsibility to participate in your care planning and to ask your GP questions or for clearer explanations if you don't understand.

Privacy

  • You have a right to privacy and confidentiality of your personal information.

  • You have a responsibility to discuss any concerns relating to the privacy of your information with your GP or practice staff.

Comment

  • You have a right to comment on your care and have your concerns addressed.

  • You have a responsibility to tell practice stage if you have a concern so that they can respond to it.